Returns & refunds
Last updated 29 September 2026
We want you to love your CyRamage order. If something isn't right, here's how returns work.
- 14 daysto change your mind after delivery
- 30 daysto report a faulty or damaged item
- 14 daysto receive your refund once we get the item or proof of postage
Changed your mind?
You can cancel your order within 14 days of receiving it, for any reason. Let us know within that window, then send the item back within 14 days of telling us. Items must be unused and in their original condition and packaging.
Items we can't accept back unless faulty
For health and hygiene reasons, we can't accept returns of these items once the seal or packaging has been opened: bath salts, bath gels, bath oils, bath teas, bath bombs, bath sponges, and Smile Ritual oral-care products.
Unopened, sealed items can be returned as normal.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll offer a replacement or a full refund, and we'll cover the return postage.
This doesn't affect your statutory rights.
How to return an item
- Email us at returns@cyramage.com with your order number and the items you're returning.
- We'll reply with the return address and any instructions.
- Pack the item securely and send it back. We recommend a tracked service, as we can't be responsible for items lost in transit.
Return postage
For change-of-mind returns, you pay the return postage. For faulty or incorrect items, we cover it.
Refunds
Refunds go back to your original payment method within 14 days of us receiving the returned item, or within 14 days of you sending us proof of postage, whichever is sooner.
If you return your whole order, we'll also refund the delivery charge you paid, up to the cost of our standard delivery option.
We may reduce a refund if an item has been used or handled beyond what's needed to inspect it.
Gift sets and bundles
Gift sets, including the Signature Self-Care Box, should be returned complete. If a gift set contains opened hygiene items, the set can't be returned unless it's faulty.